Tepuxun kiosk SERVICES

Welcome to our Services page at Tepuxun kiosk, where we offer a wide range of solutions to meet your self-service kiosk needs. With our expertise and dedication, we can assist you with any type of kiosk project, regardless of its size or complexity. From design to production, our streamlined process ensures efficient delivery of high-quality kiosks. With over 30 years of experience, we understand the importance of time and prioritize quick turnaround times without compromising on quality. Our in-house fabrication department is equipped with the latest technology, allowing us to integrate the highest quality components into our enclosures. Trust us to bring your kiosk project to life with our reliable and trustworthy services.

MANUFACTURING AND INTEGRATION

Tepuxun kiosk is a reliable and experienced company that can assist you with any type of kiosk project, regardless of its size or complexity. With our seamless process, we are able to efficiently acquire and produce kiosks from start to finish. Based on our 30 plus years of experience, we understand that every kiosk is hot and time is of the essence. Therefore, our streamlined process allows us to be flexible in change timelines, in order to keep the project moving without disrupting other areas of production. Our in-house fabrication department is equipped with the latest machines and hi-tech equipment, which allows us to ensure the quickest turnaround time from order to completion. At Tepuxun kiosk, we prioritize quality above all else, and we always recommend and integrate the highest quality components into our enclosures to produce a superior final product. If you need a trustworthy and reliable partner to bring your kiosk project to life, Tepuxun kiosk is the only choice.

GRAPHICS

At Tepuxun kiosk, we understand the importance of having eye-catching and high-quality decals, logos or graphics. That’s why we offer a comprehensive service that covers everything from designing to printing and adhering. Rest assured that with our state-of-the-art equipment, our team of expert printers can handle any job efficiently and with excellent attention to detail. Our permanent screen-printing service is a popular option for companies looking for tamper-proof branding. With this method, your logo or graphics will be directly printed onto surfaces, ensuring they won’t peel off or be easily removed. This service makes it easy to customise your kiosk or installation without having to worry about replacing decals often. With Tepuxun kiosk, you’ll never have to deal with a separate vendor to get your printing needs fulfilled. Our in-house team can create just about any graphics design or size you may need to help boost your brand image and catch your target audience’s attention. This service saves you time and money while ensuring that you receive quality products that will stand out in the crowd.

SOFTWARE

Software products available include:

Browser Lockdown

Security software restricting user access from desktop, OS and browser, as well as printer retraction option for sensitive documents left behind

Hardware/ Software Watchdog

Provides remote system reboot capability to reduce onsite tech calls for simple system rebooting

Remote User Management

Records user session date such as transactions, page viewing and provides critical marketing statistics, as well as virtual keyboard access via touchscreen

Remote Monitoring

Allows for Remote content updates, server side management and complete remote monitoring including Kiosk hardware health (heartbeat check) and printer/device low stock sensor

Reporting

Usage Statistics, transaction data, server analysis

Digital Signage- Easy to use software to publish your own ad campaigns videos and images

Custom Software

Consultants on staff to assist with sourcing optimal software development platform for your application

WARRANTY

Tepuxun kiosk is dedicated to providing the utmost satisfaction with our products and services. We pride ourselves on creating top-of-the-line metal enclosures that are incomparable in quality. We carefully integrate premium components to ensure that our kiosks deliver optimal performance. Furthermore, we offer a comprehensive warranty package that provides you with the reassurance and peace of mind that comes with knowing your kiosk is secure for years to come. Our kiosk hardware enclosures come with a three-year warranty, highlighting our commitment to long term security. Additionally, all internal hardware components carry a minimum of one year warranty. Trust us to deliver the best in class products and services for all your kiosk needs.

FIELD SUPPORT – ONSITE SERVICE OPTIONS

Tepuxun kiosk offers a 1 year or 3 years advance parts exchange warranty plan. Both plans cover parts and field tech service. Upon troubleshooting and identifying any kiosk malfunction in the field, KI customer service personnel will dispatch a certified kiosk technician who will arrive onsite to quickly swap out the defective part with a new part, as well as power up, test and confirm operations quickly and efficiently.

• Phone support from 8:00 am to 5:00 pm, MST, Monday – Friday. replacements normally sent via overnight air on next business day.

• Advanced Replacement means that KI sends the replacement part in advance of receiving the failed part back from the customer. This eliminates days of costly downtime and gets the replacement part in motion right away (best overnight air shipment – 2:00 pm MST cutoff time).

• Return receiving and failure analysis are performed by KI after the immediate field problem has already been resolved.
  KI Spare Parts Stocking Program is included. KI provisions an in-house spare parts program at the onset of the project to ensure overnight shipment of replacement parts via best overnight air service available.

• No charge for failed replacement components during the full warranty period
  Inbound and outbound shipping costs of replacement parts are covered by KI. The new part is dispatched and shipped overnight air using the best overnight air service available.

• Field Tech arrives on the second business day for single visit resolution. The technician returns the failed part to KI using a pre-paid shipping label.

At Tepuxun kiosk, we are committed to providing exceptional self-service kiosk solutions that exceed your expectations. Our comprehensive services cover all aspects of kiosk development, including design, printing, software integration, and compliance with ADA standards. We offer advanced software solutions to enhance security, user management, remote monitoring, and reporting. With our warranty options, you can have peace of mind knowing that your investment is protected. Whether you need kiosks for hotels, healthcare facilities, loyalty programs, or any other application, we have the expertise and experience to deliver innovative solutions tailored to your specific requirements. Choose Tepuxun kiosk as your trusted partner and unlock the full potential of self-service kiosk technology for your business.