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Self-service terminals, also known as self-service terminals, provide 24-hour self-service for customers with self-service terminal equipment as the carrier, which to some extent alleviates the problems of large traffic volume, few windows, and insufficient business hours in business halls. In the early stage, self-service terminals were only used in the banking industry in China. With the strengthening of global integration and the acceleration of China's information construction, the demand for production and service efficiency in various industries continues to increase, and self-service terminal equipment has also expanded from the banking industry to other fields.

The banking industry mainly provides the following services: cash withdrawal, cash deposit, cash deposit and withdrawal, balance inquiry, transfer between the same bank or different banks, password modification and other basic functions. Some multi-function self-service terminals also provide a series of convenient services such as passbook printing, statement printing, check deposit, envelope deposit, payment, recharge and so on.

In the communication industry, users can use self-service terminal equipment to enter phone numbers to handle basic services such as mobile phone stop (reactivation), phone bill query and printing, payment, invoice printing, caller ID display, GPRS, etc. They can also purchase mobile phone cards and password recharge receipts. Through value-added development, they can also purchase goods and other value-added services through supporting equipment.

Self-service terminals are widely used in industries such as telecommunications, electricity, healthcare, aviation, and retail. Self-service terminals are an extension and supplement to business hall services. Therefore, self-service terminal equipment needs to provide different ranges of services for different industries. With the rapid advancement of digitalization in urban life, the convenience needs of urban residents are rapidly increasing. The diversification of self-service terminal fields, specialization of service areas, and convenience of business efficiency have become an inevitable trend.