Blog

Self-service terminals are primarily utilized to address the challenges posed by high footfall in service centers, enhancing the speed of service application requests. They find extensive application across industries such as banking, telecommunications, electricity, healthcare, aviation, and retail.

Industry Development Status:

Expanding Application Scope: The range of applications for self-service terminals continues to broaden, with an installed base reaching 5 million units.

Social Evolution: As society evolves, self-service terminals, including ATMs, POS machines, and queue-calling systems in banks, have gained immense popularity in these industries. This popularity stems not only from the convenience they offer but also from their emergence as an indispensable product of socio-economic development.

Internet Technology Adoption: In recent years, with the proliferation of internet technology, sectors like finance, healthcare, and transportation have shown increased interest in self-service terminals. By 2018, the installed base of self-service terminals in China surpassed 5.231 million units, marking a year-on-year decrease of 18.00%.

Rapid Growth of Self-Checkout Machines:

Retail Sector Transformation: Over the past two years, self-checkout machines have seen rapid growth in small retail enterprises. Without altering the existing operational models of supermarkets, these machines have reduced cashier headcounts, significantly boosting labor efficiency and profitability for retail enterprises. They have also improved shopping efficiency, lowered labor costs, and enhanced customer experience.

Case Study: Hisense Smart Commercial: Since 2018, Hisense Smart Commercial has supplied hundreds of large-screen self-service terminals to Chongbai Holdings (parent company of Chongbai, New Century Department Store, and Shangshe Appliances). These terminals are now operational in nearly 200 branches of Chongbai Group, spanning Shanghai, Sichuan, Guizhou, and other regions, handling checkout duties efficiently.

Impact of New Retail Models:

Stimulating Demand: The development of new retail models has further fueled the demand for self-service terminals. As new retail-related technologies mature, retail self-service terminals and self-checkout platforms are evolving, offering consumers seamless shopping and convenient payment experiences.

Future Outlook:

Mobile Internet Boom: With the rapid development of mobile internet in the United States and the emergence of a new generation of consumers born in the 80s and 90s, there is a growing trend of equipping more customers, communities, and supermarkets with smart touch-screen lottery machines.

Innovative Lottery Machines: As the lottery market expands, novel self-service lottery machines are emerging as terminals for selling welfare lottery tickets. These machines accept cash, mobile payments, and online payments, facilitating convenient lottery purchases.

Joint Effort by China Welfare Lottery Center: In collaboration, a new type of scratch-off lottery self-service ticket vending machine has been introduced. With low investment and wide coverage, a single smart device can function as an entire sales outlet. It boasts cost savings, reduced operating expenses, 24/7 operation, and error-free performance. Opportunities abound; it's up to you to seize them. Wishing you all a delightful life! Thank you for watching.